Lindsey Nicole Holcomb

5711 N. Drumheller St., Spokane, WA 99205
contact lindsey@lindseyholcomb.org via e-mail
contact via telephone at +1-409-673-5929

• Workday
• Basecamp
• Asana
• Smartsheet
• Microsoft Office 365 including Outlook, Word, Excel and PowerPoint
• Microsoft SharePoint
• SAP Concur
• NICE inContact
• Adobe Creative Cloud including Photoshop and Premiere
• Experience using Zoom, LivePerson, LoopUp, Skype for Business, Microsoft Lync and Microsoft Teams
• Extensive data entry and CRM experience using in-house tools at Blizzard and TRS
• Real-time customer service experience in-person, via electronic messaging and over the phone
• Dealing with customer billing and confidential account information

Administrative Assistant 2, Office Manager

• Manage calendars for 3 faculty members, including Director of PRISM Collaborative research team
• Schedule and book travel for 35 people in accordance with university and state laws and regulations
• Evaluate and coordinate purchasing and maintenance for all office equipment, furniture, and supplies
• Initiate all personal services contracts for external vendors and monitor progress
• Manage hiring and onboarding process for new faculty and staff, including office space, travel and relocation, interview scheduling, IT services and hardware procurement
• Review, evaluate, and recommend changes of policies and operating procedures
• Design office space layouts to facilitate flow of office work between organizational units
• Proof and edit executive correspondence and letters of recommendation
• Arrange maintenance and service contracts and emergency repairs for 3 off-site research facilities across Washington state
• Design forms and write new policy directives for internal use, such as travel procedures and employee onboarding procedures
• Liaise and coordinate with other research teams, university purchasing and travel teams, IT services, and Human Resources
• Manage department records; install filing systems; arrange for records classification, retention, and disposition
• Supervise transportation requests, including use of pool and department automobiles
• Conduct in-person training, create online training videos, and write step-by-step documentation for faculty and staff on how to use SharePoint, Basecamp, and Workday
• Administer access and manage creation and organization of all research related materials and information across SharePoint site pages, libraries, and folders
• Review work of professional staff to ensure it's in conformance with rules, laws, policies, and standards
• Write and facilitate procurement of biographical sketches as part of grant application process
• Supervise departmental intern and graphic designer
• Attended 3 introductory NIH grant writing workshop virtual courses
• Attended campus-wide Workday training webinars during Workday introduction and attend continuing education sessions as new business processes are implemented in Workday
• Attend process and policy review sessions hosted by university central finance department
• Implement my own travel and purchasing tracking system in Excel which is now being used by other departmental administrators
• Maintain monthly budget projections for each grant project in Excel

Administrative Assistant II-IV

• Recipient of team "Shining Example" award for outstanding effort during contentious TRS benefit changes
• Recipient of "Bushel of Fun" award for positive attitude and friendly demeanor
• Nominated twice for agency "Golden Apple" award for outstanding personal initiative and contributions
• Train and support office personnel in converting to digital records
• Train and support office personnel in use of SAP Concur, Microsoft Teams and NICE inContact software
• Supervise 3 temporary employees during peak times, managing daily work assignment and project completion
• Provide coverage for Executive Assistants as scheduling demands
• Compile monthly call center reports for executive staff, TRS Board of Directors and Texas Legislature
• Manage departmental budget and travel arrangements abiding by extensive TRS and State of Texas policies
• Schedule employee interviews and office meetings, booking conference rooms and securing necessary IT assets
• Manage all content of departmental SharePoint Intranet and Collaboration site
• Provide level one IT support to office personnel
• Review all outgoing mail to TRS members for HIPAA violations
• Create and maintain Excel spreadsheets for tracking outgoing mail, appeal requests and purchasing
• Create and submit all departmental purchase orders
• Assist with proofing and design for all digital and print communications
• Liaise with IT, communications, print shop, staff services and external vendors
• Use SurveyMonkey to create ActiveCare Contribution questionnaire and counselor training quiz

In-Game Support Representative

• Three time recipient of "Team Player" award for positive attitude and friendly demeanor
• Recipient of "Team MVP" award for coordinating team events
• Train team members on basic daily responsibilities as well as advanced job functions
• Handle dissatisfied customers to ensure satisfactory problem resolutions
• Operate in high volume, enterprise customer service organization handling customers' confidential account information
• Liaise with developers based on customer feedback to improve overall customer experience
• Serve as chief organizer for New Player Orientation program designed to improve customer retention
• Volunteer as team event coordinator for social team building events including scheduling and tracking participation
• Serve as secretary for monthly team meetings

72 hours completed: Webmaster Certificate Program

Degree conferred: Bachelor of Fine Arts - Computer Animation

Major: Computer Science Minor: Spanish

Major: Computer Science Minor: Spanish

Major: Visual Arts